Colchester Institute

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Client care and communication

Aims: To introduce unit 203

By the end of the lesson you will be able to;

Understand the importance of effective communication in a professional environment.

Define the term 'interpersonal'

Reflect and identify your personal strengths and areas of development in relation to communication.

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Slide 1: Slide

Anatomy and physiologyFurther Education (Key Stage 5)

This lesson contains 6 slides, with interactive quizzes, text slides and 2 videos.

Lesson duration is: 30 min

Items in this lesson

Client care and communication

Aims: To introduce unit 203

By the end of the lesson you will be able to;

Understand the importance of effective communication in a professional environment.

Define the term 'interpersonal'

Reflect and identify your personal strengths and areas of development in relation to communication.

What is client care?

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1:00

What is client care?

Definition: Client care is the practice of providing excellent service and support to customers

Importance in beauty therapy:

Builds trust and loyalty

Enhances reputation

Increases client retention

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2:00

What is communication?